Privacy Policy

Last Updated: January 2025

At Ailex Solutions, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, and protect your information when you visit our website or use our services.

1. Information We Collect

Information You Provide to Us

We collect information that you voluntarily provide to us, including:

• Contact information (name, email address, phone number)
• Business information (company name, industry, business type)
• Lead volume and customer value information
• Communication preferences and best contact times
• Any additional information you provide in forms or communications

Information We Collect Automatically

When you visit our website, we may automatically collect certain information, including:

• IP address and general location information
• Browser type and version
• Device information
• Pages visited and time spent on our website
• Referring website information

2. How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and provide our services
• Evaluate your eligibility for our founding client program
• Communicate with you about our services and updates
• Improve our website and services
• Comply with legal obligations
• Send you marketing communications (with your consent)

3. How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• With Your Consent: We will share your information when you have given us explicit consent to do so
• Legal Requirements: We may disclose your information if required by law, regulation, or legal process
• Business Protection: We may share information to protect our rights, property, or safety, or that of our users or others

4. Data Storage and Security

We store your information using Go High Level, a secure customer relationship management platform. We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

However, please note that no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

5. Third-Party Services

We use the following third-party services that may collect information:

• Instantly: For email marketing communications
• LinkedIn Premium: For business networking and tracking business development activities
• Go High Level: For customer relationship management and data storage
• Netlify: For website hosting and form processing

These third-party services have their own privacy policies governing their collection and use of information.

6. SMS Communications

We only use phone numbers that are voluntarily provided by clients for our lead reactivation services. Phone numbers are not collected through our website for marketing purposes. If you provide your phone number, it will be used solely for:

• Contacting you about our services
• Providing customer support
• Conducting business communications related to our services

7. Email Marketing

We may send you marketing emails about our services using Instantly. You can opt out of these communications at any time by:

• Clicking the unsubscribe link in any email
• Contacting us directly at brandon@ailexsolves.com

8. Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Object to our use of your personal information
• Request that we restrict our processing of your information
• Withdraw consent at any time (where processing is based on consent)

9. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. When we no longer need your information, we will securely delete or anonymize it.

10. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information promptly.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the updated Privacy Policy on our website with a new "Last Updated" date.

12. California Privacy Rights

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA), including the right to:

• Know what personal information we collect about you
• Know whether we sell or disclose your personal information
• Say no to the sale of your personal information
• Access your personal information
• Request deletion of your personal information
• Receive equal service and pricing, even if you exercise your privacy rights